Want some help with Store Credit? Please click here to see our Store Credit FAQs.
Concerned about the impact on your event? Please click here to see our update on this during these exceptional times.
While every effort is made to keep these FAQs up to date, full terms can be found here.
Find the answers
The curtain has fallen
All the world's a stage...
All the info you need
Here you'll find our answers to all your needs once you've made a purchase from us. Please note, this is only for tickets bought through us. If you used another website, please contact their customer support center for further help.
Once you've made a purchase with us, you'll receive an email within a few minutes confirming your purchase to the email address you supplied. If you wish to change this email, please contact customer support via the details mentioned in the email and they'll help you with that.
Hey, I didn't get my confirmation email yet, what's up with that?
If your email didn't show up in your inbox, you can:
Check your spam box - sometimes your email provider will filter new emails, marking them as spam. It's always a good idea to check here first.
Make sure you used the right email - Everyone has multiple emails nowadays, be sure to check all the addresses you use in case you provided one of those emails instead.
If you've taken these steps and your email still hasn't shown up, please take a second to gather any information you have associated with the order, ticketing provider, booking reference, show, venue, date of show, date of purchase etc and fill out our Contact Us Form and we'll help you get to the bottom of the mystery!
What is going on with my order?
If you want to check the status of any orders placed through Newcastle Theatre, please identify your ticketing partner from the list below to be referred to their order tracker.
Can I cancel my order?
If you have the booking reference number and the name of the ticketing partner then please select your partner from this list: Select a ticketing partner
PLEASE NOTE: If you did not purchase your tickets online through www.newcastle-theatre.co.uk, please refer to the original website where you did purchase the tickets as they will be much better equipped to help you quickly. We are not the venue/theatre and do not have access to all ticket purchase histories.
Can I get a refund/exchange?
There are no refunds, exchanges, or cancellations on any order once it is submitted to us. This policy is in place because when you purchase your tickets we secure and acquire those tickets for you and are not able to recover our costs. Please order tickets only after you are certain you want them.
What happens if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.
What happens if the event is cancelled or postponed
If the event is cancelled, you will need to contact your ticketing provider to find out their policy. Choose from the list below for more help.
How will my tickets get to me?
Event tickets are generally delivered according to the delivery method selected at the time of check-out. However, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question. While most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery date.
Below are recommendations of shipping methods to use depending on how close or far in advance you are purchasing tickets to an event.
Standard Expedited Delivery
Tickets are shipped using an expedited 2 - 3 day shipping service. This method of delivery can be used for most event tickets.
Express Overnight Delivery
Tickets are shipped using an expedited 1 - 2 day shipping service. Choose this method if your event is within the next 72 hours to guarantee that your tickets will arrive in time for the event. Please be aware that if this option is required to get your tickets in time, and if you have not selected this option, we will automatically upgrade you to this service and you will be charged for the difference.
Tickets are shipped using an expedited 1 - 2 day shipping service. Choose this method if you are ordering on Thursday night or Friday for a Saturday, Sunday, or Monday event. Please be aware that unless specified, tickets shipped for events on Mondays may not arrive until Tuesday unless "Saturday Delivery" is selected. Please be aware that if this option is required to get your tickets in time, and you have not selected this option, we will automatically upgrade you to this service and you will be charged for the difference.
As you know Newcastle Theatre is an independent theatre guide and ticket-reseller. We don't operate the events or venues listed on site. If you wish to find out more about the event, discuss stage door possibilities, meet the cast, request a shout -out or stage a proposal, you'll need to get in touch with the venue directly. We're unable to forward these questions on for you.
Here you can find out how to leave a review of a performance, or who to contact for any venue based enquiries you have. Remember, we don't operate any of the venues or events listed on our page, so your best bet is to contact the venue directly.
As you know, Newcastle Theatre is an independent theatre guide and ticket reseller, we don't operate any of the events or venues listed onsite. So if you want to leave feedback about the venue, file a complaint against a rude usher, find your lost property or find out the history of the theatre, you'll have to contact the venue directly for support.
However, if you'd like to review the show for us, please feel free to do so here, you can find the link on the show page. We'd love to hear what you thought!
How can I contact you?
Fill out our Contact Us Form.
What did you think? Perfectly pitched or a total washout? Your opinion can help others when deciding what to see. We'd love to hear it. Review the show on their showpage.
We're always trying to improve our site, to make sure we bring you the most compelling and up to date information about a show. Let us know if you spotted any mistakes or have a fact we haven't included. Get in touch via our Contact Us Form.
Find out about the venue here, we can tell you about the type of seating we carry and how to access special needs and handicapped tickets. If you have any further enquiries and you can't find the answer below, please give us a call on and we'll be happy to help.
Almost all venues on our site will have a detailed chart of all the available seating areas, accessible by selecting the Seating Chart menu item for that venue or by selecting tickets for a specific dates, so please visit your desired venue for all seating area information.
Stalls (or Orchestra Stalls) refers to the main seating area that begins below, or at the same level as the stage and rises gradually back through the auditorium. The centre front section is normally considered the premium seating area.
The Dress Circle (or Royal Circle) section refers to the first tier of seating above the stalls section. The front section is usually considered as premium seating with un-restricted views of the stage. Rows rise more steeply than in the stalls to enable good sight lines from all rows.
The Grand Circle (also known as the Upper Circle) refers to the second level tier of seating above the Dress Circle. Seating is raked progressively steeper but all seats offer a good view of the stage.
Boxes can differ greatly between theatres. In older theatres they are aligned in the sides of the auditorium boxes are often not on sale as the visibility of the stage is often highly restricted. In more contemporary theatres the boxes can be part of the first tier of seating.
The floor typically refers to the main area that begins below or at the same level as the stage. Sometimes this area will have seats and sometimes it will be standing room only. Typically when there are no seats the area will be referred to as General Admission.
The layers around the Floor are typically numbered sections, often in groups of 100s (e.g. 100s, 200s, 300s) with the lower the number the closer the section is to the middle.
If you have a disability, or require special access, please contact the venue's box office directly, as they will be able to offer full support and discuss seating options with you.
As you know, Newcastle Theatre is an independent theatre guide and ticket reseller, we don't operate any of the venues listed on site. If you misplaced an item during a performance, you'll have to contact the venue directly, as we are unable to pass on any enquiries.
Click on a venue page to discover the parking and restaurant options nearby.
Below you will find an overview of all the information you'll need before you make a purchase, from booking a ticket on the day, to new ticket types you may not be familiar with. As always, you can contact the appropriate customer support team on for more information.
If you're looking for a certain show, try typing it into the search bar to find the showpage, from there you can click on "buy tickets" and see what inventory we have available. You can also look up a show on our Event Calendar.
If you are an international customer and you're having ticketing issues, please either fill out our Contact Us Form, or choose your ticketing provider from the list below to go directly to their customer service.
Newcastle Theatre is an independent theatre guide and ticket reseller, it is for this reason we're unable to process donation requests. Your best bet is to contact your chosen theatre or show to discover their ticket donation policies directly. Please note, we are unable to forward on any correspondence for you.
Group discounts may be available for purchases of 8 tickets or more. Please use our Contact Us Form and we'll help find the best deal for your trip.